Managing your order or appointment. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I'm very sorry to hear about the poor experience you've had with the delivery of your equipment. (East Anglia) Limited (AP East Anglia, A P East Anglia)Realtime overview of issues and outages with all kinds of services. Receive a two-hour delivery window for every parcel delivered to a door. Thank you for the update, please let us know how things go. Account - Cable. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. We could not find the parcel anywhere near the house at all. Most of the delivery guys were alright, but the Yodel delivery driver was a fucking joke. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. Hello. This applies to calls from any phone line, including mobile, landline and payphone. We can certainly check this out for you but in order to do that I will need to confirm some information with you. Click track your parcel and enter the code to get the latest delivery updates. I've been waiting on a new broadband hub being delivered via Yodel who have had it for 3 weeks now and failed to deliver it numerous times despite me confirming my address as correct - I've also left delivery instructions via Yodel chat to help the driver find my address even though the building is. My original post suggested the VM looks very carefully at the negative impact having Yodel as "your delivery partner" is having on the business of Virgin Media. If you chos. Close menu. Tesco Direct. Verified account Protected Tweets @; Suggested usersYodel returned to sender. Joining in. Yodel returned to sender. Calls to this number cost the same as national rate and will be included within national rate inclusive packages. Tuning in. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Received text message which ties in with notification of Yodel delivery expected to local shop for Collect + and in relation to delivery from Virgin Media. wonkydragon. QuickStart, set up and connections. Unfortunately I didn't received any package tracking number nor text with delivery details. If Yodel is unable to resolve a complaint, other avenues of recourse may be available. You will either receive a returns slip with your original parcel delivery or you can check on our website to see if we return parcels to a specific Retailer. The initial delivery date was on 18th September but it has still not been delivered. Another text came through saying my kit is on the way. We would like to show you a description here but the site won’t allow us. What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. When I asked "So, from Yodel's perspective, Yodel cannot track where. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714A new Virgin Media Text Message Scam is going around in the United Kingdom. I would request you to get in touch with your retailer using the ID (deleted) and ask them to check their warehouse to confirm whether the return was received. Hi I have received a text message from either Yodal or Virgin, saying that my new Hub was meant to arrive yesterday and Yodal will be in touch to confirm a time slot. Download the Yodel parcel tracker app now and enjoy a seamless parcel man…Yodel – The Non-Delivery Company. . Yodel failed to deliver. Account - Mobile. It's just that I'm stuck home now, waiting for the delivery without a. I don't work for Virgin Media. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. Global Media Limited Customer Service telephone A. They appeared on the BBC Watchdog programme numorous time yet major companies like Virgin Media, Amazon, Boots, Sports Direct, O2 and Little Woods Insist on using them. on 08-11-2022 12:42. I had my new gig broadband setup a couple of weeks back with a new Hub 5. 3. Failing that you will need to contact Yodel. It takes all the stress out of bulk parcel delivery with its impressive features. Yodel has been named as the UK's worst parcels delivery firm for the second year running, with over half of its customers rating it as "bad" on a poll on. . Reply. If you are experiencing problems receiving text messages there are a couple of easy steps you can take to try and resolve this yourself. When nothing arrived I phoned and di. Find your nearest Yodel drop off or collection point. I need help asap. Apparently the tag could be damaged or missing and they can't find the parcel. Phone. Sorry to hear you have been having issues with your Yodel delivery. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. 75 stars. Zavvi. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. Expecting delivery of router today but Virgin Media have not given me a tracking number. We would like to show you a description here but the site won’t allow us. Stream from Virgin Media. From £ 38 a month 18 month contract Check it out View FAQs > Virgin TV 360 Our Virgin TV 360 boxes are 4K and HDR-ready as standard. Delivery of your equipment to store via Yodel is free. So my reason for suggesting you shouldn’t use Yodel isn’t because my parcel didn’t arrive – wah wah, John missed a package. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in. Stream from Virgin Media: Virgin Media broadband required (min. We would like to show you a description here but the site won’t allow us. I've called the sales team and I think they're going to try to have it resolved today. Amazon Logistics - 2. We would like to show you a description here but the site won’t allow us. My Virgin Media App. Your contract start date is also the day your bills will start from, but you won't receive your first bill until a later date. QuickStart, set up and connections. Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. on 04-12-2022 20:11. Virgin Media . For queries on delivery charges from online retailers please contact the retailer directly. on 12-05-2023 19:08. . It was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. i. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. DPD - 2. We would like to show you a description here but the site won’t allow us. Smartphone users received notifications claiming to be from Virgin Media UK regarding billing details. Processed at National Hub. The UK’s most popular channels, Catch Up services and built-in apps, in one place. We would like to show you a description here but the site won’t allow us. Poor service Yodel, no delivery. Yodel is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. Please have your parcel tracking ID ready. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 07-06-2021 13:00. . Unfortunately we don't use the Openreach master sockets as they are BT only. Head to our tracking page and see what options are available to you or download the Yodel Parcel Tracker app and set delivery preferences for all deliveries in case you’re out – you can even upload a photo of your preferred safe place to send to the driver. He assisted me with that but not beyond that. I’ve chased Yodel and they have promised to deliver tomorrow . @virginmedia. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. 1 ACCEPTED SOLUTION. Scam texts can also come from unrecognised numbers. 5 stars. Hello, I ordered broadband a few days ago but have still not received any information from yodel about the order being received or sent - 5332736Hi , Thank you for coming back to us about this ongoing issue and for providing further information. Compare TV, broadband and phone; Oomph bundlesWe would like to show you a description here but the site won’t allow us. Expecting delivery of router today but Virgin Media have not given me a tracking number. If you provide a safe place suggestion, it will need to comply with our safe. Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1ABI ordered an IPhone 13 Pro that was due to be delivered on the 21st of July 2022. Your Virgin Media return En route. My delivery didn’t arrive yesterday. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. A. But if the box is truly lost, wouldn’t it be eas. We can deliver your Quickstart pack within three working days of your order date for addresses on the UK mainland, or within four working days if you live in Northern Ireland. I don’t know what to do, each party is putting the blame on the other and I’m the paying. Well-informed. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Quite simply, don't click links in texts. Virgin Media 8T6P52674441A961 Your return is on its way back to Virgin Media En Route Returned My parcel's journey + 17/05/23 11:45. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. Rescheduling delivery doesn’t do anything, despite their sending an email to confirm the date. The day before when it gets dispatched you receive an email and on the day of its a home delivery you get a two hr window from yodel and if it’s click and collect you get a notification if it’s at the shop. . We would like to show you a description here but the site won’t allow us. Parcels returned to the retailer within 72 hours. Nothing came. Nothing turns up so I call VM and they say they’re having issues with delivery parter Yodel, whereby VM are issuing the order and Yodel are apparently saying they have no order/delivery on their end. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. I delayed delivery by Yodel for a week, but they are still intent on giving me another. You can add up to 2 Mini boxes to watch and stream all around the home. Parcel firms have delivered a “miserable” service to consumers for the third year running, according to an annual survey by Citizens Advice. Sunday. Find out more on how to click & collect with Yodel. We would like to show you a description here but the site won’t allow us. This number, primarily associated with fraudulent activities, where callers impersonate Virgin Media, is a mobile number operated by Hutchison 3G UK Ltd. With parcel deliveries starting from just £2. Open the Netflix app on your Virgin TV box and select the Netflix banner. If the issue is not resolved, it may be worthwhile to raise the complaint on social media. Today still no contact from yodel with a delivery time. Do you agree with Yodel's 4-star rating? Check out what 487,613 people have written so far, and share your own experience. Some of our services offer a two-hour delivery window. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. customer service had to reorder a new quick start. I tried to contact Yodel customer service. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 41390371405200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesWe would like to show you a description here but the site won’t allow us. To date not had any communication from Virgin Media chasing return of equipment. 5 stars. We would like to show you a description here but the site won’t allow us. According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. Pods take around 3 working days to arrive if the agent can’t see that there is not a delivery then sadly it’s not been ordered. Delivery companies get ranked in new league table from Citizens Advice and the top score is just 2. Options. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. I haven't ordered anything, but it claims to be a yodel driver delivering something from Virgin Media. Broadband. on 12-11-2022 20:05. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. 07480632098. Moved house, and my new self install broadband equipment supposed to be delivered today. 00 EDT. We would like to show you a description here but the site won’t allow us. Have you been able to put a complaint in with Yodel? NB”Hi PeteU, Sorry to hear you have been unable to speak to us to try to get some further help/ support, so I can try to help I will send you an invite into a private chat, once received please click on the envelope to accept. Sign in . On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3Miles Brignall. Did not hear from Yodel. and delivery tracking information. Virgin Media Price Guides. I have sent you a private message regarding this. ago vc-10 Virgin Media deliver their routers via Yodel And now Yodel's delivery tracker is. We would like to show you a description here but the site won’t allow us. Inclusive calls to Virgin Media National Directory Enquires. Keep track of your parcel deliveries, book returns, UK mail and manage Click & Collect orders with ease. Press Home and go to HelpJust come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. on 07-11-2022 18:44. We would like to show you a description here but the site won’t allow us. on 02-12-2021 17:04. With parcel deliveries starting from just £2. QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. Hi Is it normal for yodel to deliver without even adding the tracking number or does this suggest a problem? - 5162931Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. I clicked on the link which took me to a Yodel survey page. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. Hello. 5 years ago: Messaged saying my new kit would be delivered but I am not expecting anything. Mobile Your Account. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. I ordered an installation package and it was supposed to be delivered today by Yodel. i. My Virgin Media App. If you have a tech booked they would have the equipment. Browse Virgin Media Virgin Media Community. @Zach_R. Home Phone. Manage all your home and store deliveries in one place. Why Virgin Media still use Yodel as a delivery partner I don't know. They will also give you a choice of dropping it off in a safe place, a pick up place (Shop) or a neighbour. ). The number block 0 74806 632098 is operated by Hutchison 3G UK Ltd. We want to make sure you feel in control of your order or appointment, so we’re here to help you understand everything from tracking your delivery, moving your appointments, or even cancelling a fault technician visit. I contacted Virgin Team who said it could take 3-5 days - still nothing. 5 million in 2020. Hey darkfinger, thank you for reaching out and a warm welcome to the community to answer your question Yodel will require a signature, if you aren't in they will try again 3 times each day. Virgin Phone Switchover. Yodel failed to deliver. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714You aren't alone, the same thing happened to me and several others this past week. Once by WebChat and twice by phone I have been told a WiFi Pod has been ordered and that I should receive a text from Yodel about the delievery within 4-6 hours. Did you run the gauntlet of trying to talk. Our network is growing all the time. I upgraded from 200 to 1GIG and expected a sb4 to arrive on the agreed date. We would like to show you a description here but the site won’t allow us. I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. If your returns label just shows the Collect+ logo, please select Yodel. We would like to show you a description here but the site won’t allow us. service that puts you in complete control. 7 million in fiscal 2021, up from £9. Account - Mobile. . Manage Your Account. 3:41 PM · Jul 24, 2023. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Send, collect and return parcels at your local store from early till late, 7 days a week. We would like to show you a description here but the site won’t allow us. I tried to contact Yodel customer service. Options. When I'm logged into my account, it says the "Services will start date" as 1st June. There is no accompanying documentation indicating who the retailer is or who ordered it but a virgin mobile Sim. Switched On Families. After numerous issues with Yodel failing to deliver my phone I finally got a message from them on the 28th or July saying that were sending the phone back to virgin media since they had been informed I'd moved house. on 28-03-2023 08:11. 44pm and the. Find out what happens if you aren't in when our drivers attempt to make a Yodel. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. I haven't ordered anything, but it claims to be a yodel driver delivering something from Virgin Media. Nothing came. Find out what you’ll be able to manage for your type of appointment or order below. Home Phone. Yodel | Parcel TrackingWe would like to show you a description here but the site won’t allow us. Virgin Phone Switchover. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. “@Vamps553 Unfortunately, once the handset leaves our warehouse and is with the courier we have no control over what happens with the handset. and TV too…. Re: Yodel (oh god, no) email when. We would like to show you a description here but the site won’t allow us. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Please contact your seller and ask them to contact our concerned team on your behalf of you. 75 stars. I can't get through to Yodel to ask them to return it to VM. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. We would like to show you a description here but the site won’t allow us. Stream box. QuickStart, set up and connections. Yodel is just the latest victim of a cyber "incident" and undoubtedly will not be the last. We would like to show you a description here but the site won’t allow us. Virgin Phone Switchover. Call Yodel . Virgin Media Jun 2015 - Apr 2018 2 years 11 months. The company works closely with 80 percent of the UK’s major retailers, delivering 150 million packages annually. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. . Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. Yodel customer service said they couldn't do anything without a tr. Account - Cable. We would like to show you a description here but the site won’t allow us. TJUE (Sala Octava) Caso B. Virgin said my router should arrive on Tuesday the 6th. Yodel should text you on the day of the delivery with a time slot for you, I would be happy to double check this delivery for you via a PM. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. I was in all evening and no one came to my door. Now they have shifted the package JD0002230630967367 to the depot and asked me to coll. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Hi First post here as I am at my wits end. Virgin Media; My Virgin Media; Shop; Help;. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. and delivery tracking information. We would like to show you a description here but the site won’t allow us. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). on 02-12-2021 17:04. Yodel Delivery email. Once your seller provides the information these parcels will be released for delivery. Received my new - 5055353 We were excited to find that Virgin emailed us on 14th December to tell us that our order was dispatched and on the way for delivery on 15th as per the original order we placed in November Black Friday, booked a day off the phone didnt arrive. It’s because they have gone out of their way to make it impossible to do anything about it. on 02-02-2023 09:43. If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. | Read 349,861-349,880 Reviews out of 633,250Flexible delivery & returns via our store network. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. 25 stars. The guy did say it would be a hub 5. Entertain me; Broadband Deals. On our wavelength. My Virgin Media App. Hi, I'm currently at the mercy of Yodel. Yodel uses the smart bar code system which allows individual items to be tracked at all points. We can certainly check this out for you but in order to do that I will need to confirm some information with you. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. 75 out of 5!. No recent parcel is showing under your name and address. We would like to show you a description here but the site won’t allow us. Virgin Mobile. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. We would like to show you a description here but the site won’t allow us. Latest Articles. Should of received my virgin media package 02/08. So I was supposed to received a router and self install on the 26th. When your parcel is on its way to you, our courier partners over at Yodel will. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. Home delivery of your equipment is an additional £5. Simply select the track your parcel link in the email and enter the code to get the latest update. Hi , Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that this happened to you and that you - 5357866In this conversation. Change Store. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. Hi I waited in all day yesterday after having a day off work for my hub 5 to be delivered. Broadband for low income families. Virgin Media. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. We do broadband. I've been using a TP-Link AX72 for a while due to the WiFi being so poor on the Hub 4, but on the Hub 5 the speeds are pretty much like for like in the same rooms whether using the TP Link router or Hub 5 which is saying something. As you can see from the above, they don’t have any record of any parcels due for my address. i. Yodel tracker information was sent to us showing delivery on 15th. . The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. Citizens advice found Hermes and Yodel performed the worst, scoring 1. Unfortunately I didn't received any package tracking number nor text with delivery details. Options. VirginMedia can you please help!!!! 0 Kudos. We would like to show you a description here but the site won’t allow us. If you choose to have the equipment delivered to your. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. I've been waiting on a new broadband hub being delivered via Yodel who have had it for 3 weeks now and failed to deliver it numerous times despite me confirming my address as correct - I've also left. Hopefully they can reconnect the older hub for now. Asked webchat today, and was advised I would be giv. true. How do I rearrange my parcel delivery? You may be able to reschedule your delivery to a different address, date or even arrange to collect from your local depot, whilst your parcel. Or stream, control and manage. When you download the Yodel Parcel. Phone. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. . Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. 📦 🚚 💥 Very happy to be able to announce Yodel (Yodel Delivery Network Ltd) has integrated what3words into their app so that customers can share…Almost half of Yodel customers polled by Citizens Advice (43%) reported a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers. Browse Virgin Media Virgin Media Community. Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. We would like to show you a description here but the site won’t allow us. How to collect a missed delivery; When we can't deliver; I think my mail is lost; Letters and parcels size guide; Redirection support; Restrictions and prohibitions; Customs information; Wrapping and packaging your mail; How to address your mail; Rubber Bands; Help with tracking. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. They offered an earlier date but that didn’t suit as I was away over Christmas and New Year. However, the very first step is to try to resolve the issue directly with Yodel. The overall user rating for this number is Negative . Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. on 13-01-2023 20:04. SpeedWe would like to show you a description here but the site won’t allow us. Mobile Your Account. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. Reply. Lee1981.